Questions & Answers
li789 Frequently Asked Questions
From account security and deposit methods to customer support and KYC verification — the questions players ask most are answered in full right here.
Whether you're using li789 for the first time or you're a long-time member, questions can come up while using the platform — that's completely normal. The FAQ sections below cover account security, deposit methods, customer support, and account verification. If you can't find the answer you're looking for, our 24/7 customer support team is ready in Myanmar language.
Keeping Your Account Secure
The official li789 site URL is https://li789.today. Watch out for misspellings in the address bar (li7890, li-789, etc.) and sites that only show HTTP without a padlock icon. The safest approach is to type the URL directly into your browser rather than clicking links sent to you out of nowhere. Don't trust anyone who sends you unsolicited links.
The li789 platform uses SSL encryption to protect all players' personal data and financial transactions. Data transferred between the server and your browser is encrypted and blocked from third-party access. Regular security audits are carried out, so your personal information is kept safe.
Contact 24/7 Live Chat customer support right away, or send an email to [email protected]. Have the time period of the suspected access and details of any suspicious transactions ready. The customer support team will investigate and can immediately place a temporary hold on your account if needed. Do not forget to change your password straight away.
li789 is working to offer two-step verification services such as two-factor authentication to further strengthen players' account security. If you want to know more, you can ask via 24/7 Live Chat. The customer support team can point you to the latest information on this.
How to Deposit
On li789 you can deposit and withdraw using 4 methods: KBZPay, Wave Money, AYA Pay, and CB Pay. All payments are made in Myanmar Kyat (Ks), which fits Myanmar players' everyday banking, making transactions smooth and fast.
The minimum deposit on li789 is 10,000 Ks for all payment methods. The minimum withdrawal is 20,000 Ks, and withdrawal processing normally takes 30 minutes to 3 hours. These limits are the same regardless of which payment method you choose.
li789 does not charge any additional fees for deposits or withdrawals. However, payment providers such as KBZPay, Wave Money, AYA Pay, and CB Pay may have their own transaction fee policies, so check with your bank or platform in advance.
Log in to your li789 account and open the deposit menu. Select KBZPay as your payment method. Enter the amount and confirm that the account details are correct. Then switch to the KBZPay app and complete the transfer. Once the payment goes through, the funds will normally appear in your li789 account almost instantly.
If more than 15 minutes have passed since your deposit and the funds have not appeared in your li789 account, take your transaction receipt from your payment provider and contact support via 24/7 Live Chat or send it to [email protected]. Have your transaction ID and the time of deposit ready — the support team will look into it as quickly as possible.
Support
li789 customer support is open 24 hours a day, 7 days a week (24/7). Whether it is late at night or in the afternoon, including public holidays, support is available around the clock on MMT. The team is ready to help players resolve any issue they run into as quickly as possible.
You can reach li789 customer support through 2 channels — first, 24/7 Live Chat on the website, and second, email at [email protected]. Live Chat gives you an instant response, while email lets you describe your issue in detail. Personal matters and financial queries can be handled smoothly via email.
Yes — li789 customer support is designed for Myanmar players, so full service is available in Myanmar language. The platform is built so you can communicate in your own language without any language barrier, and explain any issue you're facing clearly.
To help the support team resolve your issue quickly, prepare the following information — (1) your li789 account username or registered email address, (2) the relevant transaction ID (if it's a deposit or withdrawal issue), (3) details of the issue and the MMT time period. Having this information ready will speed up the resolution.
Account Verification (KYC)
li789 may ask a player to complete KYC verification when a withdrawal amount exceeds a set limit, when an unusually large amount of play activity occurs, or during a platform security review. This is done to protect players' accounts and ensure financial security.
KYC (Know Your Customer) checks confirm that players are who they say they are, and help prevent unauthorized account use and financial fraud. It ensures that only the rightful owner can withdraw their funds, maintaining trust across the whole platform.
Yes — the name registered on your li789 account must match the name registered on your payment method, such as KBZPay, Wave Money, AYA Pay, or CB Pay. If they don't match, your withdrawal may be delayed, and you'll need to contact customer support to resolve it. Make sure the name you register with is correct at the time of registration.
For KYC verification, li789 accepts either a Myanmar National Registration Card (NRC) or a Passport. The document must be clearly photographed and must not be expired. Customer support will guide you through how to submit the photo via live chat.
If your KYC verification is unsuccessful, contact li789 customer support via Live Chat or email [email protected]. The reason for the rejection will be explained and you'll be guided on the next steps to take. Usually, retaking and resubmitting the photo resolves the issue.
Still can't find the answer?
If you haven't found the answer to your question in the FAQ above, you can reach our 24/7 customer support team right away. Describe the issue you're facing clearly in Myanmar language — we'll sort it out.
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